Free Shipping & Processing Policy

Free Shipping policy

FREE SHIPPING ON ALL ORDERS PERIOD!

HOW LONG DOES IT TAKE FOR SHIPPING?

Domestic:

Most items will be shipped via USPS within 3 to 7 business days from Seattle WA, after which delivery can be expected in approximately 2 - 4 business days. All orders will receive a tracking number. Tracking details will be provided via email after shipping, but please note that it can take several days before the status is updated due to the limitations of the courier systems.

Undeliverable Packages:

We rely on our customers to provide an accurate delivery address and to ensure a reliable and safe delivery location for the package.

If a package is returned as undeliverable due to an improper, incomplete or invalid address, you will be offered the options of reshipping the package, for a $15 shipping and handling fee, or canceling the order (subject to a 15% restocking fee, to be subtracted from the order total prior to reimbursement). If we do not hear back from you within 7 business days of the failed delivery, we will proceed with cancellation and the associated fee.

Lost or Stolen Packages:

Moissanite Jewelry Deals is not responsible for lost or stolen packages, and deem the order agreement fulfilled upon successful indication of delivery, per the associated tracking number.

We rely on our customers to provide an accurate delivery address and to ensure its reliability and security for safe delivery, including monitoring tracking updates for prompt retrieval upon delivery. If your tracking number indicates delivery, but you have not received the package, please double check that you've provided the correct address, after which we recommend the following:

 

  • Look to see if a notice of attempted delivery was left
  • Look in your mailbox and around the delivery location- the courier may have left it somewhere less conspicuous (e.g. by the garage, on the front porch, in the decorative antique mailbox on the house, etc.)
  • Ask anyone you live with if they found the package (e.g. roommate takes the package in and puts it up for safe keeping, and then forgets until asked)
  • Check with your neighbors, particularly if you have similar house numbers

If you're still not able to locate the package after checking all points above, please contact us. Dependent on the circumstances, we may be able to provide additional resources to help you find a positive solution.